Check the most frequently asked questions about the online shop below.
If your question is not covered in the list, please contact us.
How do I access my learning content after purchase?
Log in to the shop or the e-learning product using a «One-Time Code». In My Account on the dashboard, click on the product to access your activated content.
What is a «One-Time Code»?
Instead of a password, you receive a 6-digit one-time code by e-mail each time you log in.
How it works: enter e-mail → receive code → enter it → get started.
The code (OTP) usually arrives within a minute, sent by “system.iml@unibe.ch” with the subject “Your access code for IML Auth”.
I am not receiving a code – what should I do?
- Check the e-mail address you entered: Use the one your organisation has on file (e.g. “x.y@students.unibe.ch”) or the one you used to place your order in the shop.
- Wait some minutes, then check your spam or quarantine folder.
- Contact access-support.iml@unibe.ch
I receive a code but cannot access the content – what should I do?
- Check at shop.iml.unibe.ch/my-account/ which accesses are activated for your e-mail address.
- Contact your university or organisation if they manage your access.
- Contact access-support.iml@unibe.ch if you ordered yourself or manage e-mail addresses for an organisation.
Are there products available as CDs and/or downloads?
No, we have been offering our learning content exclusively online since 2024.
Can I use the learning content I have acquired on different devices?
Depending on the product, we suggest viewing the learning content on a computer or laptop, as size and navigation is suboptimal on an handheld device.
What are the technical requirements for using the learning materials in the online shop?
Our learning contents are online e-learning programmes and therefore only require access to the Internet. If media such as videos do not work at your workplace, this is often due to restrictive firewalls. In this case, please contact your local IT support.
Is there a way to give feedback on the learning materials or report problems?
For feedback on our learning materials, please contact us at elearnsupport.iml@unibe.ch.
There is also a contact form in Medsurf. This can also be used to contact us.
Is there a return option for products purchased in the online shop?
A return is not possible.
As a teacher or institution, can I buy large quantities of licences and conclude licence agreements?
Depending on the product, you can purchase an unlimited number of licences for a fixed price. Please note the additional information on the individual product pages. For licence agreements, please contact us by e-mail at elearnsupport.iml@unibe.ch.
Information for Swiss universities
Are we exempt from VAT?
As a Swiss university, you can purchase our products VAT-exempt. Please create a user account in our online shop and then send us an e-mail to access-support.iml@unibe.ch stating your registered e-mail address. We will then check your enquiry and, if the check is successful, we will enter the VAT exemption in your user account so that you can purchase all products without VAT in future.
Useful information for resellers
Is it possible to resell the products as a reseller?
Yes. As a reseller, please contact elearnsupport.iml@unibe.ch. Unauthorised resale is not permitted.